Shipments and Returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via MyHermes/ParcelForce/TNT (depends on size) with tracking and drop-off without signature. If you prefer delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Returns and Guarantee
There will be a 30% restocking fee for returns and there will be a 15% handling fee for exchanges. Shipping and handling fees are not refundable. Please ship the items back to us prepaid and with the proper packaging, for your protection make sure to insure the package. We cannot be held responsible for lost or damaged packages. Please note, any orders that are cancelled for 'change of mind' purpose, or if the customer wants to return due to the item not being identical to our online images, the order has to be returned back to us in its original condition and the customer is responsible for any delivery return costs.
PLEASE NOTE * In cases of certain special orders (value more than £500.00), we cannot accept these parts back for return. All special orders are undertaken at the customers discretion and cannot be accepted back for any reason, other than faults. All our body styling parts are special order only and fall under these terms.
If you would like to return an item a request must be made within 14 days of the first delivery attempt by emailing firstname.lastname@example.org
The returned merchandise must be postmarked within 14 days of the shipment notification.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.